FAQs | The Ismaili Canada
Frequently Asked Questions
Is there a charge for spectators?

Spectators will need to purchase an llume National Festival Pass for each day of the festival to access events. The Festival Pass is available for purchase at Aga Khan Museum either online or in-person. The Festival Pass will give spectators access to all festival events except the concert. Special discounted rates for families and members of the Aga Khan Museum. 

A nominal entrance fee will be charged for attendees who only want to visit the National Visual Arts Gallery.

Please note that auditorium seating at the Aga Khan Museum is limited and seats for Film Festival screenings will need to be booked in advance and will be available on a first-come-first-served basis. 

Spectators will also need to purchase tickets to the special Illume 2023 concert on Saturday November 11 at the Aga Khan Museum. Tickets are limited and will be available for sale shortly.  

How do I sign up to be a volunteer at the festival?

Our festival would not be possible without our dedicated volunteers! We welcome any Jamati member looking to help out and be part of the action.

Head to the volunteer registration page to sign up for roles including supporting registration, artist conceirge, providing nourishment to artists, or helping with the art gallery set-up/take-down, Flexible shifts are available to fit your schedule. Give a little time and get back tenfold in memories and community spirit!

Is there an Illume mobile app?

For festival attendees, all the deets you need are right here at iiCanada.org/illume or on the iiCanada mobile App.

For participants, be sure to download The Ismaili app and login to your Illume registration profile to access your schedules and cohort information. The Ismaili App is available to download for free from the Apple App Store and Google Play Store.

Time to charge those phones - you'll want the inside scoop right in your pocket!

Where can I find lost items?

If you lost an item, first check the main Lost & Found at the venue's Illume Help Desk. Volunteers there can also tell you if any venues have separate Lost & Founds run by their staff. Retrace your steps and ask at places you visited - between all of us, we'll help reunite you with your lost belongings!

As a minor, can I attend Illume with my friend's parents as guardians?

No problem, you're welcome to have your friend's parents serve as your adult guardians for the festival weekend! They'll be responsible for your care and wellbeing throughout the event.

Please note minors must maintain a 3:1 ratio with guardians, and guardians must stay in the same room as their minors. Have an amazing time together!

Are small pets allowed at the festival?

Sadly, our furry friends are not allowed inside the Festival sites of the the Ismaili Centre Toronto and Aga Khan Museum, with the exception of service animals. All service animals must be wearing a vest.

Where can I find schedules for ceremonies, sports, and social events?

You can find the calendar of events with the latest info on timing and locations here

For more details on our feature events including our Opening Ceremonies and the Saturday Find Your Light Concert, check out iicanada.org/illume.

Sports schedules will be posted 7 days prior to festival weekend, and are subject to change. But don't worry, we'll keep iicanada.org/illume updated regularly as schedules are finalized.

Get ready for an epic weekend of celebrations and competitions!

Who can I contact if I have a question not listed here?

Our Illume team is here to help! Please email us anytime at illume@iicanada.net. We'll get back to you promptly with an answer.

What is my fee going towards?
  • Illume National Festival Weekend Pass that give you access to all festival events 
  • Transportation to/from Pearson International Airport (YYZ), Billy Bishop Island Airport (YTZ) for arrivals and departures between November 9-12, 2023 
  • All internal transportation between the Pan Pacific Hotel only and festival venues of Ismaili Centre Toronto and Aga Khan Museum 
  • All meals including dinner on Friday evening, Saturday breakfast, lunch, and dinner, as well as breakfast and lunch on Sunday prior to the close of the festival. 
  • Illume Welcome Bag including exclusive Artist-only items 
  • Access to Masterclasses and the Speaker Series hosted by renowned artists and filmmakers within the industry 
  • **Shipping for Visual Arts pieces if desired by the artist. 

** Visual artists are welcome to bring their piece with them to Toronto themselves if desired. If the piece requires shipping to Toronto, artists will be provided packaging instructions and all pieces from our region will be shipped from a central location. There is a field within the national registration for artists to provide sizing information to aid with shipping and curation of the gallery. 

Please be aware that transportation to/from Toronto, as well as hotel accommodation are not included in the registration fee. 

Arts FAQs
Once I register, how much more time do I have before I have to submit my final artwork/film?

For visual arts, a picture of your finished artwork needs to be submitted within a week of the July 15 registration deadline. Files should be uploaded by midnight on July 22. Then bring your masterpiece to display at the regional gallery event happening in your area - be sure to watch for announcements on dates and locations!

For films, please submit your final cinematic gem by the registration cutoff on August 31. Time to put those directing skills to work!

We can't wait to see the immense talents of our Jamat brought to life on canvas and film!

When are rehearsals?

We have arranged for dedicated rehearsal times for performing artists. Keep your eyes peeled for the event schedule which will contain the rehearsal times.

What are the artwork criteria and submission guidelines?

Details on artwork criteria like themes, maximum sizes, and submission process can be found here.

This page has everything you need to know to submit your masterpieces. Let your creativity shine!

Where can I find info on the size of canvas for submission of an art piece?

Please refer to the submission guidelines for the Arts Festival available here.

How do I change my category after I have already submitted my artwork and paid?

Good news - we've got you covered! Just shoot an email to illume@iicanada.net and our team can help switch your registration.

What time does registration close for arts submissions and for film submissions?

Once the clock strikes 11:59pm PST, you must have uploaded your submissions for the visual arts (July 15) and film festival (August 31).

Sports FAQs
When will the rosters for the sporting events be published?

We are currently crossing the t's and dotting the i's. Check back regularly to view the final rosters of athletes and artists heading to Hamilton.

I received a t-shirt but it's the wrong size. Can I exchange it?

If you need to exchange your partiicipant t-shirt, please visit the registration desk at one of the festival venues. Our volunteers will do our best to find you the right size, should it be available.

How much are the athlete fees?

Participant Fee within Ontario

$450
Participant Fee outside Ontario$350
Participant Fee for 2 sports within Ontario$485
Participant Fee for 2 sports outside Ontario$385
Coaches/Managers$185
What do the registration fees include?

The registration fee supports:

  • Participant experience
    • ​Exclusive memorabilia item
    • Apparel: 2 uniform tops for athletes | 1 apparel top for artists
    • Transportation shuttles to and from Hamilton airport/public transit stations
    • Transportation shuttles between venues
    • Meals and snacks for the entire festival weekend (not all participants will begin competing Thursday)
      • ​Breakfast -Thursday, Friday, Saturday, Sunday, Monday
      • Lunch - Thursday, Friday, Saturday, Sunday, Monday
      • Dinner - Friday, Saturday, Sunday
    • ​Welcome Package
    • Opening Ceremonies
  • Rental of equipment, venues and audio visual
  • Purchase of awards, software, officials/judges and evaluators
  • Food to nourish our volunteers
Transportation FAQs
Which events will be held where?
  • Visual Arts will be at the Ismaili Centre Toronto
  • Film Festival will be at the Aga Khan Museum
  • Graffiti Wall Installation in the ICT Parking Lot (B2 Spot 45)
  • Masterclasses will be at the Aga Khan Museum
  • Pop-up performances, family activities and workshops will be held at both the Aga Khan Museum and Ismaili Centre Toronto
Who do I contact if there is a change in my travel details?

Details of your travel plans will be collected during the National Registration process. If there is a change to your travel plans, please let your concierge know and share updated details.

Will transportation be provided to participants (athletes, performing artists) and their family members/guardians from the airport?

Transportation will be available for artists and their guardians to/from Pearson International Airport (YYZ) or Billy Bishop Island Airport (YTZ) for arrivals and departures between November 9-12, 2023. 

Will transportation be provided to participants during the Festival between venues?

During the Festival, transportation will be provided to artists, including minors with guardians, between the Pan Pacific Hotel only and festival venues of Ismaili Centre Toronto and Aga Khan MuseumWe will try to accommodate any additional family members traveling between venues if there is excess capacity on shuttles. 

Accommodation FAQs
What are my accommodation options?

We know that many artists have family and friends in the Toronto area who you may want to stay with. For those who would prefer hotel accommodations in Toronto, a special Illume rate of $179 + tax per night has been secured at the prestigious Pan Pacific Hotel if booked before Friday, October 6. The hotel is a 10-minute drive from the Ismaili Centre and Aga Khan Museum and can be booked by emailing rashida@globextravel.com directly and providing your travel details.  

The Ismaili

Contact Us

His Highness Prince Aga Khan Shia Imami Ismaili Council for Canada

49 Wynford Drive Toronto, Ontario M3C 1K1 CANADA

Tel: +1-416-646-6965

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